Box Office: (607) 277-8283 Our tickets are sold through the State Theatre Box Office located at 105 West State Street, or online. Order tickets by phone via 1.800.919.6272. All tickets are through national ticketing company Tickets.com. State Theatre Box Office hours are as follows: • State Theatre Box Office hours: Monday- Friday 10-5, Saturday 10-4 • On Sunday performance days, The State Theatre Box Office opens two hours before show time, the box office remains open one hour past curtain for all events. • Subscriptions and group sales are sold through The State Theatre Box Office at 607.277.8283 • Subscriptions and group sales are sold through The State Theatre Box Office at (607) 277-8283 Box Office Policies When the Box Office receives your order, you will be assigned the seats you’ve chosen or the next best, unless you specify otherwise. Tickets will be mailed, unless the performance is less than 10 days away, in which case they will be held in paid reservations (will call). When you receive your tickets, check them carefully and let us know immediately if you have any concerns. *EVERY PERSON, REGARDLESS OF AGE, MUST HAVE A TICKET TO BE ADMITTED TO A PERFORMANCE. THERE CAN BE NO EXCEPTIONS* No Refunds The only circumstance when a refund for tickets or ticket processing fees will be allowed is when The State Theatre cancels a performance. Exchanges Subscribers and members may exchange their tickets for another event provided they do so within 48 hours of the event. There can be no exchanges the day of the show, and no exchanges will be permitted for single ticket buyers. Exchanges must be of equal value or the buyer must pay the difference for a higher ticket price exchange. Exchanges for tickets of a lesser value are not eligible for a refund of the difference. Lost Tickets The Box Office can reprint your tickets provided you have the credit card used for the purchase or the transaction information. Call us at 607-27STATE to replace your lost tickets. Gift Certificates State Theatre gift certificates are available in any denomination and can be used for nearly all shows. While they’re not redeemable for concessions or alcohol, they can be used to purchase merchandise. They are available at the State Theatre Box Office. Inclement Weather Policy If a performance takes place, despite weather conditions, The State Theatre will not issue refunds to patrons who did not attend. When in doubt, call 607-277-8283 to confirm a performance. Late Seating Late seating of patrons is often disruptive to audience members seated on a timely basis. Therefore, patrons arriving late for a performance may be required to stand or sit in a pre-designated area of the theatre until intermission or until an appropriate break allows seating without disruption to the performance and our patrons. Services for the Disabled Seating for the physically challenged (those not limited to a wheelchair) is available in all orchestra sections. Wheelchair and companion seating is available in the right and left orchestra sections. Please specify wheelchair seating or describe any special needs when ordering your tickets. We currently are not able to provide audio description or sign interpretation for most events, however we can accommodate requests for small groups. Please call the theatre office for hearing or visually impaired requests. Thank you for not smoking New York State Law prohibits smoking in the theatre. There is a designated smoking area outside of the theatre and clear of the entrances. Rent Our Theatre Many organizations use The State Theatre to present entertainment, celebrate significant events, for business and social functions or for fundraising events. Please contact Dan Smalls, Talent Buyer, for more information.