FAQ

Q. HOW MANY TOTAL SEATS DOES THE STATE THEATRE HAVE?

A. The State Theatre of Ithaca has just over 1,600 total seats. We have 900 seats in our downstairs Orchestra section and 700 seats upstairs in the balcony.

Q. ARE SHOWS AT THE STATE THEATRE RESERVED SEATED OR GENERAL ADMISSION?

A. Both! The State Theatre accommodates fully reserved seated shows as well as shows that offer General Admission (G.A.) seating. General Admission (G.A.) refers to seating or standing areas that are not assigned or reserved, and are occupied on a first-come, first-served basis.  If you’d like to get a great seat at a G.A. show, just show up shortly after doors open!

Q. WHERE CAN I BUY TICKETS TO SHOWS? DO YOU HAVE A BOX OFFICE?

A. Tickets for State Theatre shows can be purchased online via this website HERE, over the phone at (607) 277-8283 or in person at the State Theatre Box Office, located directly next door to the theatre at 105 West State/Martin Luther King Street in downtown Ithaca.

Regular Box Office hours from are Tuesday through Friday from 10 AM to 5 PM and Saturdays from 11 AM through 4 PM. If there is a show on a Sunday or Monday, the Box Office will open 2 hours before the show’s start time and will remain open for 1 hour after the show begins.

We offer limited Box Office Hours in June, July and August.

Q. WHAT’S UP WITH THE SERVICE CHARGES? HOW CAN I AVOID THEM?

A. State Theatre of Ithaca, Inc. is a small, not-for-profit organization with limited ability to cover all ticket transactions. Like most theatres our size, we work with an outside ticketing company that charges a service fee to help defer the costs of providing this service. The service charges for online and telephone sales vary depending on ticket price, delivery method, and number of tickets. There is no service charge on tickets purchased at our Box Office at 105 West State Street in Ithaca, however all credit card fees (3% of your entire order) will still be applicable.

Q. WHAT IS YOUR REFUND POLICY?

A. Refunds or exchanges are not permitted for any tickets purchased unless the headliner cancels the show. If a show is rescheduled, the new date will be posted to this website and your ticket for the original show will be honored at the rescheduled date. If a show is cancelled and no make-up date is announced then the ticket is refundable. The refund will happen automatically if you purchased with a credit card. Otherwise if you paid cash, a check will be automatically mailed to you within 5 days after cancellation. If a support act cancels, there are no refunds.

Q. WHERE DO I PICK UP MY WILL CALL TICKETS?

A. All Will Call tickets can be picked up at our Box Office right next door to the theatre at 105 West State/Martin Luther King Street in downtown Ithaca. Will Call Tickets are available for pick-up on the day of the show, usually 2 hours before doors open (typically 5 PM). Please be prepared to provide government-issued photo identification and the credit card that was used to purchase the tickets.
About an hour after the show has started, Will Call tickets usually are available for pickup in the theatre’s lobby.

Q. CAN I GIVE MY TICKETS TO SOMEONE ELSE?

A. Government-issued photo ID will be required to receive tickets at the Will Call Window, and only the ticket-purchaser can pick up Will Call Tickets.

Q. CAN MY TICKETS BE SCANNED FROM MY PHONE?

A. Yes! As long as the screen isn’t cracked, your tickets can most likely be scanned from your phone. Just make sure to zoom in on the bar codes and turn the brightness all the way up on your device. However, be certain to have your Ticket Order number as backup in case the bar code is not able to be scanned.

Q. WHAT ARE THE AGE BREAKDOWNS FOR YOUR TICKET PRICES?

A. CHILD priced tickets are for kids 12 and under. We will honor STUDENT ticket pricing with a valid college I.D. SENIOR priced tickets are for people 65 years of age and older.

Q. MAY I RESELL MY TICKET IF I CANNOT USE IT?

A. You may resell your ticket for the face value of it. The State Theatre of Ithaca does not condone the secondary sale of tickets for a value exceeding the purchase price and reserves the right not to do business with any individual known to engage in this practice.

Q. WHY ARE THERE TICKETS AVAILABLE ON OTHER WEBSITES?

A. The State Theatre of Ithaca Box Office and our official ticketing provider, Ticketfly, are the only authorized ticket sellers for shows presented at this venue. We do not provide tickets to other sellers with the exception of occasional partnerships with some of the local college concert commissions or other nonprofit organizations as fundraisers. Tickets purchased from other sources are purchased at your own risk. We urge patrons to purchase tickets through us only as tickets available on other web sites are usually sold by ticket scalpers who charge inflated prices. By purchasing through us, you are assured that the ticket you receive is valid and is being sold to you at face value.

When you buy from someone other than The State Theatre Box Office:

  • We cannot guarantee that your tickets are genuine.
  • You may pay more than face value.
  • We cannot replace lost or stolen tickets.
  • We cannot contact you with information on show cancellations, time changes, other performance updates, upcoming shows or other useful information.
  • You are supporting businesses that make it harder for true fans to see their favorite performers without paying a premium charge.

Q. IS THE STATE THEATRE ADA ACCESSIBLE? HOW CAN I PURCHASE TICKETS FOR DISABLED PATRONS?

A. Yes. Despite being close to 90 years old, The State Theatre is accessible to customers with disabilities. The Orchestra (ground) floor is accessible by wheelchair, and the venue has an ADA accessible restroom and drinking fountain. Please call the Box Office directly at (607)277-8283 so we can accommodate you with seats that best fit your needs.

Q. AM I ALLOWED TO FILM OR PHOTOGRAPH MY FAVORITE BAND AT THE STATE THEATRE?

A. Photo/video policy is determined by the artist and is usually not determined until day-of-show. Occasionally, non-professional cameras are permitted as long as NO FLASH is used during the performance. You can inquire about the photo policy on day-of-show by calling the Box Office. Professional audio or video recording is only permitted with prior approval by the artist or their management.

Q. IT’S SUPER COLD OUT. IS THERE A COAT CHECK AT THE STATE THEATRE?

A. We do not currently have a coat check.

Q. SOME EVENTS AT THE STATE THEATRE SAY THEY ARE PRESENTED BY “DSP SHOWS”. WHAT DOES THAT MEAN?

A. “DSP Shows” is a promoter that the State Theatre works closely with. We retain their services to help bring high quality artists to Ithaca. In addition, we rent our theatre to them for (primarily live music) shows that are marketed and promoted under the “DSP Shows” name. It is a mutually beneficial partnership that provides more high quality concerts at The State Theatre.

Q. CAN I SMOKE IN THE THEATRE?

A. No. Failure to follow this rule will lead to your immediate ejection from our premises. Smoking is allowed outside at designated areas.

Q. DO YOU SERVE ALCOHOL AT THE STATE THEATRE?

A. For most shows geared toward audiences ages 21+, you may purchase beer and wine at The State Theatre. Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. In addition, the following items are to be noted:

  • There shall be a maximum limit of two alcoholic beverages sold to each guest, per purchase.
  • All guests who appear to be younger than the age of thirty-five (35) will be asked to show valid identification prior to being served alcoholic beverages. Acceptable forms of valid United States identification are: Driver’s License, Passport, State Issued I.D. Card w/ Photo, and Military I.D. w/ photo.
  • The State Theatre is legally required to report anyone under the age of twenty one (21) who is observed to be consuming alcohol on the premises or who appears to be visibly intoxicated.
  • At most events, service of alcohol will stop 45 minutes prior to the end of the event or at management’s discretion.

Q. CAN I USE MY CREDIT CARD FOR PURCHASES AT CONCESSIONS?

A. No. We only accept cash for all concession sales.

Q. I FORGOT TO BRING CASH! DOES THE STATE THEATRE HAVE AN ATM?

A. Yes. There is an ATM inside our lobby.

Q. I’M HUNGRY. CAN I PURCHASE FOOD INSIDE THE STATE THEATRE?

A. At the present time, our concession stand offers homemade cookies from Ithaca Bakery, a variety of candy and other assorted snacks, including freshly popped popcorn on most show nights. We also offer a variety of fountain drinks, bottled water, coffee, tea and hot chocolate. If you’re absolutely starving, we recommend grabbing a full meal before you arrive. There’s an extensive list of restaurants within walking distance from the theatre here.

Q. CAN I BRING IN OUTSIDE FOOD OR DRINKS?

A. No, outside food and beverages are not permitted.

Q. WHAT ELSE CAN’T I BRING INTO THE THEATRE?

A. Thanks for asking! In addition to outside food and beverages, here’s a list of other items that we do not allow inside this theatre:

  • Backpacks or any large bags
  • Your pets (unless they are service animals)
  • Weapons of any kind (management reserves the right to define)
  • Illegal Drugs
  • Drug Paraphernalia
  • Mace
  • Spray Paint
  • Laser Pointers
  • Alcohol/flasks
  • Open Containers.

Please use good judgment. We want you to have an enjoyable evening. We take security very seriously. If you have any problems, please contact a member of our staff for assistance. If you have specific questions, call our Box Office at (607)277-8283.

Q. CAN I RENT THE STATE THEATRE FOR MY WEDDING, BAR/BAT MITZVAH OR OTHER PRIVATE OR CORPORATE EVENT?

A. Yes! The State Theatre of Ithaca is available for social, corporate and fundraising events. Pre-show events are also possible. Please contact us at info@stateofithaca.com to inquire about your event.

Q. DOES THE STATE THEATRE HAVE AIR CONDITIONING?

A. No, The State Theatre does not have an air cooling system.

Q. HOW DO I BOOK MY BAND AT THE STATE THEATRE?

A. Start by contacting The State Theatre’s Exclusive Talent Buyer – DSP Shows at info@dspshows.com. Please keep in mind that we are a 1600 seat performing arts center. If your band is doing great at your local club drawing 200-300 people per show you may want to start playing in Ithaca at a smaller venue.

Q. I WANT TO VOLUNTEER AT THE STATE THEATRE. WHO SHOULD I CONTACT?

A. Our volunteer coordinator is Carrie Calhoun. She can be reached at (607)277-8283 extension 803 or carrie@stateofithaca.com.